Return & Refund Policy

📦 Return & Refund Policy – HS Creations

At HS Creations, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

✅ 1. Return Eligibility

• Returns are accepted within 7 days of receiving the order.

• Item must be unused, in its original packaging, and in resalable condition.

• Custom-made, personalized, or hygiene-sensitive items (like cosmetics or earrings) are non-returnable.

• Sale or discounted items are final sale and not eligible for return.

🔁 2. Exchange Policy

• Exchanges are possible within 7–10 days of delivery.

• Exchange allowed only if the item is in original condition.

• Exchange shipping charges will be paid by the customer (unless the item was defective or incorrect).

📦 3. Return Shipping

• Return shipping costs are the customer's responsibility, unless the product was damaged, defective, or incorrect.

• We recommend using a tracked courier service.

🛠️ 4. Damaged / Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

• We’ll replace it at no extra cost or offer a full refund after verification.

• Proof in the form of clear photos or videos is required.

💸 5. Refund Process

• Refunds will be processed after we receive and inspect the returned item.

• Refunds are issued to the original payment method.

• Processing time: 3–10 working days after item is received.

• Shipping fees are non-refundable.

🚫 6. Non-Returnable Items

• Custom orders

• Items bought on sale/discount

• Used, damaged, or altered products

• Hygiene-sensitive products

📩 7. How to Request a Return or Exchange

Please contact our support team with:

• Your Order Number

• Reason for return/exchange

• Supporting photos (if applicable)

Email: hsjewellers576@gmail.com
WhatsApp/Phone: +92 323 2783903
We’ll respond within 24–48 hours.